Terms and Conditions

A. General Use

1. The Website serves as an online marketplace connecting businesses (local bus operators) with customers. It does not operate bus services itself but facilitates transactions between Users and Sellers.
2. By using the Website, you acknowledge and agree to these Terms, including our Privacy Policy and Cookie Policy.

B. Electronic Agreement

This agreement is an electronic record under applicable legislation, generated by a computer system and does not require physical or digital signatures.

C. User Responsibilities

1. Users must read, understand, and accept these Terms to use the Website for bus ticket booking or hotel reservations.
2. Your use of the Website signifies your acceptance of these Terms and any other service-specific terms.
3. Users are responsible for maintaining the confidentiality of their account information and are liable for all activities under their account.

D. Website Usage

1. The Website is for personal, non-commercial use only. Users may not re-sell, deep-link, use, copy, monitor, display, download, or reproduce any content for commercial purposes.
2. Users must use the Website lawfully and reasonably. Prohibited uses include, but are not limited to, fraudulent activities, criminal offenses, sending illegal or offensive material, and violating third-party rights.

E. Account and Security

1. Users can browse the Website or make purchases without registering, but registration offers additional benefits.
2. If you register an account, you must keep your password confidential and notify us of any unauthorized use of your account.
3. We may refuse access to the Website, terminate accounts, or remove content without notice if we believe an account is used for unauthorized purposes.

F. Eligibility and Membership

1. The Website is available to individuals who can form legally binding contracts. Minors must use the Website through a legal guardian or parent.
2. We reserve the right to terminate accounts and refuse access if eligibility criteria are not met.

G. Privacy and Links

1. By agreeing to these Terms, you are also bound by our Privacy Policy
2. The Website may contain links to external sites. We do not endorse or control these sites and are not responsible for their content or your use of them.

H. Payment and Transactions

1. NADI WILLER facilitates transactions but is not responsible for payment issues arising from unauthorized transactions, bank limitations, or other transaction failures.
2. Payments are processed through third-party payment gateways, and NADI WILLER acts as an independent contractor for payment processing.

I. Promotions and Discounts

1. Promotional incentives may be offered at NADI WILLER's discretion and are non-transferable and non-encashable.
2. Promotional cash can only be used as per the specific terms of the offer and within its validity period.

J. Cancellation and Refund Policy

1. General Overview

   This Cancellation and Refund Policy ("Policy") outlines the terms under which customers ("You" or "User") may cancel their bus ticket bookings and request refunds when booking through our website. Please read this Policy carefully before making a booking. By purchasing a ticket on our website, you agree to these terms.

2. Cancellation & Refund Policy
   • For customer initiated cancellation requests: The cancellation fee is 100% for all tickets purchased.
   • For bus-operator-initiated cancellation, we will make every effort to notify you promptly. Any refunds or alternative arrangements will be governed following the bus operator's policy.
3. Ticket Rescheduling and Information Modification
   • Ticket Modifications: Any changes to the booking, such as date, time, or seat changes, are subject to the availability and policies of the bus operator. Modifications may incur additional charges. Customers are required to contact the bus operators directly for ticket rescheduling or information amendments.

     Transnasional Express & Plusliner sdn Bhd:
     talk2us@parkmayberhad.com.my

   • Operator-Initiated Changes: In the event of schedule changes, cancellations, or other modifications initiated by the bus operator, we will make every effort to notify you promptly. Any refunds or alternative arrangements will be governed by the bus operator's policy.
4. Limitation of Liability
   • No Guarantee of Refund: Our website acts as an intermediary between you and the bus operators. While we facilitate the refund process, we do not guarantee a refund as it is subject to the bus operator's policies.
   • No Responsibility for Operator Policies: We are not responsible for any cancellations, delays, or changes made by the bus operators. Refunds and cancellations are governed by the respective bus operator's policies, and we shall not be held liable for any disputes arising from these policies.

K. Carriage and Travel

1. Users are responsible for verifying travel details before booking. Cancellation policies are available on the Website.
2. Bus operators reserve the right to refuse carriage for valid reasons and are responsible for ensuring passengers have necessary travel documents.

L. Intellectual Property

1. All content on the Website is the property of NADI WILLER or its affiliates and is protected by copyright laws. Users may not extract or re-utilize parts of the Website without express written consent.
2. Trademarks and intellectual property rights must not be used for commercial purposes without permission.

M. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.

N. Terms & Policies Modification

NADI WILLER reserves the right to modify these Terms at any time by posting updated Terms on the Website. It is the User's responsibility to stay informed of any changes.

O. Contact

For any inquiries, please contact: support@nadiwiller.com