NADI WILLER Sdn. Bhd. (collectively referred to as "we", "us", or "our") consider the protection of the personal information of our customers ("you" or "customer") to be an extremely important social responsibility when providing bus ticket booking services. For the purpose of respecting and appropriately handling the personal information of our customers, we have established the following Privacy Statement, which we follow in the conduct of business.

This Privacy Statement explains the handling of customers' personal information entrusted to us by customers. Please read this Privacy Statement carefully before using our services and products. By using our services and products, you are deemed to have fully understood and agreed to the contents of this Privacy Statement.

Scope of Application of the Privacy Statement

The Privacy Statement applies to all personal information used for our respective businesses, including the personal information entered by customers when using our services and products.

Voluntary Provision of Personal Information

The personal information that can be obtained by us includes information that customers can refuse to provide at their discretion and information that must be provided for certain purposes, such as name and address at the time of membership registration and reservations. If there is any specific personal information that you do not wish to provide to us, then please withhold that information. However, withholding personal information may affect the services that you receive. For example, you may not be able to use all or part of our services, or you may not be able to use all or part of the functions of our websites.

When you provide personal information to us, please indicate whether or not you consent to the collection and use of your personal information in advance, as indicated on our websites. You may withdraw your consent at any time. However, the withdrawal of consent will not affect the legality of the management of data by us previous to the withdrawal of consent.

Handling of Personal Information

We keep all personal information obtained from customers under strict management and use it only for the purposes of use described below, and we will not disclose or provide customers' personal information to any third party, except in the following cases.

The information may be disclosed or provided to service providers, business partners, subcontractors, etc., to the extent necessary for said purposes of use. We make every effort to ensure that our business partners and subcontractors manage personal information in accordance with our standards.

  1. When your consent is obtained
  2. When disclosure or provision is required by law or permitted by law
  3. When necessary for the protection of a person's life, body, or assets and it is difficult to obtain the customer's consent
  4. When it is necessary to cooperate with the national or local government in the execution of public affairs, and obtaining the customer's consent may interfere with the execution of such affairs
  5. When disclosing or providing statistical data or other information in a form that does not allow the identification of the individual

Purpose of Use

We use the personal information entrusted to us by our customers for the following purposes.

  1. Provision and arrangement of services applied for, reserved, and used, and management operations (contacts and confirmations, procedures, special services, implementation of after-sales services, etc.)
  2. Sending printed materials and other communications from us by mail and email (including requests for opinions, feedback, various types of information, questionnaires, monitoring, etc.)
  3. Preparation and use of basic materials and statistical materials for market research, analysis of customer trends, and other analyses and planning and development necessary for business management
  4. Advertising and promotion of products, services, campaigns, etc.
  5. Operation of membership services (membership information management, etc.)
  6. Responses to inquiries and requests for materials, and other responses
  7. Monitoring, prevention, analysis, and countermeasures against fraudulent activities, and other measures to create a safe and secure environment for customers
  8. Execution of other related and incidental work related to each of the above items

We will not use personal information for any purpose not reasonably related to the above without the prior consent of the customer and beyond the necessary scope.

The obtained information, such as purchase history and website browsing history, will be analyzed and used to provide information on new products and services that meet the interests and tastes of the individual.

When handling anonymized information and pseudonymised information, we will comply with relevant laws and guidelines and handle such information appropriately.

Use of Cookies and Custom Audience Features in Advertising Activities

Use of Cookies on Our Websites

We use various Internet advertising services and we may use cookies issued to you by Group companies or provided by third-party distributors.

What Are Cookies?

Cookies are a mechanism for saving the usage history and input contents sent and received between the browser and the server as a file on your computer when you visit a web page. The next time you access the same page, the page operator may use the cookie information to personalize what is displayed for you. If you allow cookies to be sent and received in your browser settings, websites can retrieve cookies from your browser. To protect your privacy, your browser will only send cookies sent and received by the website's server.

Purpose of Use of Cookies

We use cookies for the purposes listed below. We may store and reference cookies via a third-party distributor based on the consignment of advertisement delivery to a third-party distributor.

  • To provide you with customized services and advertisements by referring to your stored registration information when you log in to the authentication service
  • To display the most appropriate advertisements on other companies' website and apps based on the content that you are interested in and your usage on our websites
  • To investigate the number of users and traffic of each company's website
  • To improve our services
  • To prompt customers to re-enter their passwords (re-authentication) after a certain period of time has elapsed from the time of use in order to maintain security
  • To acquire behavior history in the case of access from affiliate sites and share the results with companies and customers
  • To reward customers with points based on their reservation information in the case of access via a loyalty site

Customer Cookie Settings

You can select the settings for sending and receiving cookies from "Allow all cookies", "Disable all cookies", "Notify me when a cookie has been sent or received", and so on. The setting method differs depending on the browser. Please check the "Help" menu of your browser for how to make cookie-related settings.
(You can opt out of Google's cookie settings by visiting the following page.)

Please note that if you select the setting to disable all cookies, you may not be able to use services that require authentication, or you may experience other limitations in using various services on the Internet.

How to Opt Out and Stop Using Cookies

In some cases, our websites and services may use cookies, etc., issued by third-party distributors to obtain behavioral information, distribute advertisements, and so on.

Utilization of Customer Information in Google Ads

Our websites use the customer match and enhanced conversions features provided by Google to customize for you the advertisements and content you see on Google services related to our products and services. For this purpose, we will share your email address with Google and it will be used solely for the purpose of displaying our advertisements on Google's services.

Amendments to the Privacy Statement, etc.

Due to various circumstances, we may change, modify, add, or delete portions of this Privacy Statement, in which case we will post notices to this effect on the website. Unless otherwise notified or indicated, these changes will become effective as soon as they are posted on the website.

Contact Us

support@nadiwiller.com

NADI WILLER Sdn. Bhd.

No. 38, Jalan Chow Kit, 50350 KUALA LUMPUR